Customer care

We’re Here For You

At Cussi Store, every piece is designed to make you feel confident, sculpted and unforgettable.
Our Customer Care team is here to ensure your experience is seamless from checkout to delivery and beyond.

If you need assistance, we are always happy to help.

ORDERS & PROCESSING

All orders are carefully prepared before shipment.

Please allow up to 24 hours for your order to be processed and entered into our system.
Once processed, you will receive a confirmation email with tracking details.

We take the time to carefully prepare every piece to ensure quality and presentation.

SHIPPING

We ship internationally.

Delivery timeframe:
8–10 business days for most items (may vary slightly depending on destination).

You will receive tracking information as soon as your order ships.

Please note:

Business days exclude weekends and public holidays.
During high-demand periods, shipping may require additional time.

We appreciate your patience quality takes intention.

RETURNS & EXCHANGES

Your satisfaction matters.

We offer free returns within 14 days of receiving your order.

To be eligible:

Items must be unworn
In original condition
With tags attached
Returned in original packaging

To initiate a return, please contact our support team and include your order number.

Refunds are processed once the item has been inspected.

SIZING & FIT (For Dresses)

Our dresses are designed to sculpt and enhance the silhouette.

Most styles run true to size.
Due to the elasticity of many of our fabrics, pieces naturally adapt to your shape.
If you are between sizes, we generally recommend sizing down for a more sculpted fit.

A detailed size guide is available on each product page.

If you’re unsure, our team can assist you in selecting the best size.

FABRIC & TRANSPARENCY

Some of our dresses feature delicate or semi-sheer fabrics by design.

Product pages clearly indicate when a fabric has transparency.

If you have any concerns about coverage or styling, feel free to reach out before purchasing.

JEWELRY CARE

Our jewelry pieces are crafted from high-quality stainless steel and finished with durable 18K PVD gold plating.

To preserve their shine:

Store in a dry place
Avoid direct contact with chemicals or perfumes
For longevity, remove before swimming or showering

With proper care, your pieces will maintain their brilliance over time.

WHERE ARE YOUR PRODUCTS MADE?

Our products are crafted both locally and internationally.

We carefully select our manufacturing partners to ensure:

High quality standards
Durable materials
Fair value pricing

Each piece is created with attention to detail and finishing.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking number by email.

You can monitor your delivery progress directly via the tracking link.

If you experience any issue, our team will assist you promptly.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or incorrect:

Please contact us within 48 hours of delivery and include:

Your order number
Clear photos of the item
Description of the issue

We will resolve the situation as quickly as possible.

FINAL SECTION – REASSURANCE

Luxury should feel effortless.

From curated fabrics to carefully selected jewelry finishes, every detail is chosen to elevate your wardrobe.

Thank you for trusting us.

“Every piece we design is meant to elevate your presence quietly powerful, effortlessly unforgettable.”

★★★★★

I am between S and M and chose the S. It sits perfectly at the waist and still feels comfortable. The size guide was accurate.

★★★★★

The fabric feels structured and expensive. No cheap shine and it holds the shape beautifully. It looks even better in real life.

★★★★★

It gives that snatched look without squeezing. I wore it all night and did not feel restricted. The cut is very flattering.

★★★★★

Not see through and it sits clean on the body. I wore nude underwear and everything looked smooth. Super confidence boosting.

★★★★★

Wore it to a dinner and it instantly made the whole look feel elevated. The neckline stays in place and the silhouette is stunning.

★★★★★

This was my birthday dress and it photographed perfectly. The fit looks clean from every angle and I got compliments all night.

★★★★★

Minimal but powerful. You put it on and the look is done. I felt expensive instantly.

★★★★★

Delivery was smooth and I also loved that returns are clear and simple. It made ordering feel safe.

Frequently Asked Questions

Orders are confirmed within 24 hours before processing. Delivery typically takes 8–10 business days depending on your location. We ship internationally and provide tracking for every order.

Yes. We offer free returns within 14 days of delivery. Items must be unworn and in original condition.

Our pieces are designed to sculpt and enhance the silhouette. Most styles run true to size and feature stretch fabrics that adapt beautifully to your shape. If you’re between sizes, we generally recommend sizing down for a more sculpted fit.

Our pieces are produced locally and internationally through carefully selected partners who meet our quality and craftsmanship standards. We focus on refined construction, reliable materials, and delivering exceptional value without compromising on style.